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Intensive course seeks to improve hospital management

Management administrators from five major hospitals met in Vientiane recently to learn more about management methods in hopes of improving the country's healthcare services and human resources development.

Hospital management covered in the one-week course taking place under the Swiss Laos Hospital Project included patient services management, quality health services, and issues surrounding human resources development.

During the training, participants also learnt about a variety of other topics including framework corporate culture, strategic planning, organisational leadership, good governance, financial management, human resource management and change management in regards to project management.

Deputy Director of the Healthcare Department under the Ministry of Health, Associate Prof Dr Bounnack Saysanasongkham, spoke to Vientiane Times yesterday about the importance of improving hospital management in Laos.

“We need to increase our understanding of hospital management especially amongst hospital administrators across the country,” he said.

Some senior officials who are undergoing training don't always have experience in human resource development or patient service management because they are specialists in other kinds of healthcare, he added.

However, these same doctors, nurses and other medical staff still cannot provide sufficiently high standards of certain medical services.

This means they do not always look after their patients as well as they should. This is because they lack adequate knowledge of management practices, Associate Prof Dr Bounnack said.

For several years, the Ministry of Health and hospitals in Vientiane have held meetings and workshops to boost understanding among doctors, nurses and other medical staff about the importance of providing quality healthcare services, he added.

Unfortunately, hospital administrators still lack the capacity and knowledge to manage these services and their related problems.

Associate Prof. Dr Bounnack said the hope is that this latest course will be successful in bridging the gaps and lay the foundations for a Lao model of hospital management. The ministry could then expand this model to other hospitals in the country.

Deputy Director General of Mahosot Hospital, Associate Prof. Dr Ounkham Phanthaly, said he thought the workshop had an important role to play in the development of capacity and knowledge of hospital administrative staff.

“We think that if we want to solve problems in healthcare services we should start with hospital administrators because they are the ones who will make the decisions on most issues within their organisations,” he said.

Hospital management aims to protect the rights and benefits of members of the public when it comes to the provision of medical treatment and reducing the number of complaints.

The broader policy also aims to ensure that people of all ethnic groups receive good quality treatment on an equal basis.

 

 

By Phetphoxay Sengpaseuth
(Latest Update March 22, 2017)


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